Workshop

A bi-weekly email explaining the relevance of one essential business concept to growing your business – featuring key terms, perspectives and useful tools.

Workshop 020: Crisis management

Creating plans for hypothetical events might not be top of your priority list, but as you dig into it you’ll realise the value of some prep. You might even be able to turn a crisis into an opportunity – enriching relationships with your existing customers, and even gaining new ones.

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Workshop 019: Office space

Although physical offices aren’t perhaps as important as they were pre-pandemic, finding the right space makes a huge difference: for happier and more productive staff, your attractiveness to potential hires and your brand’s image. It’s a balancing act between finding something you can afford and something that fits your business’ needs.

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Workshop 018: Customer feedback

Making sure your customers are happy is key to retaining them and encouraging them to recommend your business to others. Therefore, customer feedback should influence everything from your product development to your marketing strategy – getting this right is essential.

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Workshop 017: Social media planning

Social media can feel like an overwhelming part of a business to manage, but it needn’t be – here’s what to do to create a consistent presence.

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Workshop 016: Product photography

With the rise of online shopping, the choice available to consumers in any given category can be vast – meaning the photos that illustrate what you’re selling and why it’s worth buying are fundamental if you’re selling online. This doesn’t necessarily require a lot of fancy equipment or a professional photographer – you just need to think through your goals and invest some time and energy into bringing those ideas to life. Here's how to do it.

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Workshop 015: Making more sales

Making sales through outreach is notoriously hard – that’s why your strategy needs to be distinctive and relevant to your industry, product and prospects. Here's how to do it.

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Workshop 014: Using SEO to grow

Search engine optimisation (known as SEO) is about setting up your website so that search engines surface it when people search for questions or terms related to your business. Here's how to use it so your business can rank higher in search results.

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Workshop 013: How to create a pitch deck

This week we tackle something that still plays a pretty big part in getting external investment: the pitch deck – the visual story of your business used to spark investor interest.

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Workshop 012: Getting press coverage

This week, we tackle a subject that the vast majority of businesses could do with more of: getting press coverage in the right places. And there’s far more to it than sending out a few hopeful emails.

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Workshop 011: Customer support

Customer support has come a long way since the days of long hold times and infuriating conversations. Now you need to be supporting customers throughout their journey.

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Workshop 010: Pay equity

This week, we’re digging into the world of compensation and the topic of pay equity – making sure that people are being paid fairly across your business.

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Workshop 009: User research

This week, we’re talking about how to use user research in your product development process to help you build something that meets customer needs and wants.

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Workshop 008: Delegation

This week, we tackle a fundamental aspect of management that plenty of founders have trouble with, which results in a waste of valuable energy that would be better spent elsewhere.

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Workshop 007: Content usage rights

It can seem counter intuitive, but you don’t necessarily own content that you pay to create. You might need to licence it from its creator – and if you do, you should have a good understanding of the usage rights available.

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Workshop 006: Effective interviews

For small businesses, getting the right people to join the team is critical – your interview process is not something that should be an afterthought or left to gut instinct.

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Workshop 005: Market assessment and positioning

Here we tackle a pivotal step when launching a new business or product: the process of assessing the market – and determining where you’ll fit into it.

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Workshop 004: How to calculate your carbon footprint

This week, we turn our attention to a subject that's crucial to understanding your business' impact on the environment – and one not as complex, time-consuming or expensive as you might initially think...

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Workshop 003: How to get people talking about your brand

It goes without saying (but we’ll say it anyway) – word-of-mouth remains the most effective way for a business to acquire new customers. While that sometimes happens organically for free (very handy), businesses often need to encourage existing customers to refer their product or service to someone they know. Enter a referral marketing program.

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Workshop 002: Tone of Voice

Once you’ve got a logo, colour scheme and name sorted for your business, it might seem like you have everything you need to build a strong brand. But one essential – yet often overlooked – brand dimension is tone of voice. At its simplest, your brand’s tone of voice is your personality. It determines how you speak to your customers online, on packaging, on social media – everywhere, really.

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Workshop 001: Debt Financing

Welcome to Courier Workshop, our new email dedicated to helping you launch, run and grow a successful business. This week, we’re starting with a question we hear time and again: how to fund a business with debt rather than equity. We hope you find it useful and of course, as always, we'd love to hear your thoughts.

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